To ensure that your trip goes as smoothly as possible, we invite you to familiarize yourself with the following information concerning the rental of a Vehicle (hereinafter the "Vehicle(s)") and the optional insurance and additional protection available to you, the "Renter".
By entrusting you with a Vehicle, Run A Van commits itself to you and you commit yourself in return under the general and specific contractual conditions, as well as under the Tariff Conditions set out below (hereinafter the "Rental Conditions" or "CGL"), which you acknowledge having read before signing the Rental Contract. By signing the Rental Agreement, you accept them without reservation.
The rental contract may not be less than 3 days - 2 nights.
In the event of non-compliance with the General Rental Conditions, the insurance policies are inapplicable. In this case, you are responsible for all damage attributable to you (in particular damage to the Vehicle up to its market value plus the costs of immobilizing it).
CONDITIONS FOR RENTING A VEHICLE
With the exceptions set out below, all drivers must be at least 24 years of age and have held a valid driving license corresponding to the category of vehicle required for at least 4 years.
A driving license issued by a member state of the European Economic Area (EU member states, plus Iceland, Liechtenstein and Norway) is valid in France.
Holders of a license issued by a state outside the European Economic Area must present a license bearing a photograph, and written in French or accompanied by an official translation.
An international driving license must be accompanied by a national license.
The possession of a "blank" or restricted driving license, or a declaration of loss or theft of a driving license, does not authorize you to rent a Vehicle.
The Hirer certifies on his or her honour that his or her driving license is valid, and in particular that he or she is not subject to any measure suspending, restricting or cancelling his or her driving license.
PREPAID BOOKING RUN A VAN
Run A Van agrees to reserve a Vehicle for the Hirer in advance subject to payment of a deposit of 30% of the total amount of the rental requested.
This deposit will be cashed upon receipt. It will then be deducted from the total amount still to be paid on the day of departure.
Regardless of payments already made, Run A Van reserves the right to carry out any necessary checks and to agree or refuse the rental in the event of a legitimate reason. In the event of a deliberate reason, Run A Van reserves the right to refund or not refund any deposits paid.
In the event of a change to the booking (dates, vehicle category) made by the Renter, Run A Van will invoice the Renter €20 (incl. VAT) for contract amendment fees.
Reservations for less than 5 days' rental are possible within 21 days of the rental date.
CANCELLATION AT THE TENANT'S INITIATIVE
Any request for cancellation on the part of the hirer must be sent to Run A Van by email or telephone at least 21 days before the effective date of commencement of the rental period. Otherwise, any deposits received will not be refunded in any form.
In the case of cancellations within the 21-day period, the deposit will be reimbursed by bank transfer. The hirer must provide Run A Van with a RIB/IBAN for the reimbursement of the deposit minus bank charges.
CANCELLATION BY RUN A VAN
Run A Van reserves the right to cancel, without compensation, any reservation if events beyond its control and/or force majeure oblige it to do so, such as (non-exhaustive list): decisions by the legal authorities, strikes, fire, natural disasters (water damage, impossibility of access, climatic events (cyclones, tropical storms, etc.)), vehicles that have been involved in accidents or have broken down, etc.
The booking deposit can be paid by credit card, bank transfer, cash or cheque.
On collection of the vehicle, the Hirer must pay Run A Van the full amount of the rental period, less the deposit received. Failure to do so may result in refusal to rent the vehicle.
You must also make a bank pre-authorization by credit card or leave a bank check payable to Run A Van for a security deposit of €2,500 including tax (two thousand five hundred euros including tax).
The means of payment accepted for your rental are bank cards, credit cards (Carte Bleue, Visa, Euro-Mastercard, Visa Electron, Visa +, Mastercard Maestro etc.), bank checks from French establishments, cash (euros only) and ANCV Chèques-Vacances (limited to €300 per rental contract).
NB: Run A Van does not accept American Express or Diners cards, Corporate-Affaires credit cards, or debit cards, Indigo, Kyriel, Cyrus, and cash withdrawal cards.
All payments made to Run A Van must be in euros.
AT THE START OF THE RENTAL PERIOD
All vehicle departures are by appointment only, as Run A Van does not operate a public drop-off service.
Vehicle departures are possible between 9:00 am and 12:00 pm, Monday to Friday. Saturday departures are only possible for rentals of more than 5 days and are subject to Run A Van staff availability. Any other appointment requested outside these times must be expressly accepted by Run A Van in advance. The Tenant must notify Run A Van as soon as possible, either by e-mail or telephone, of any change in departure time. In the event of an unnotified delay, a new appointment must be arranged according to Run A Van's availability.
In the event of the Tenant's non-appearance on the day of departure, for any reason whatsoever, and without prior notice to Run A Van, Run A Van may require the Tenant to pay the rental in full.
Before signing your Rental Contract, please take the time to read the Rental Contract.
When you pick up your vehicle, Run A Van staff will give you a detailed presentation of the vehicle you have rented and how it works. This presentation includes an inventory of the vehicle's equipment, which may or may not be separate, and which may or may not be optional. You will be required to carry out certain technical operations yourself, in the presence of Run A Van personnel, to ensure the correct use of the vehicle.
The Hirer will also be given a brief oral summary of the present CGL.
The name of the Renter indicated on the Rental Contract is that of the main driver, who must be present when the Rental Contract is signed and to whom the rental charges are billed. In certain cases (gift vouchers, special requests) accepted by Run A Van, the rental price (excluding the security deposit and additional charges) may be invoiced in the name of the second driver or in the name of a third party.
Except for legitimate and unforeseeable reasons, only the driver(s) indicated on the Rental Contract is/are authorized to drive the Vehicle.
You may add additional drivers, subject to payment of a supplement of €8/d per additional driver.
In the event of damage caused to the Vehicle while it is being driven by a driver not indicated on the Rental Contract, insurance policies are inapplicable, and you must compensate Run A Van for all damage attributable to you (in particular damage to the Vehicle up to its market value plus the costs of immobilizing it).
DOCUMENTS TO BE PRODUCED ON COLLECTION OF THE VEHICLE
The driver must present proof of identity (identity card or passport), the original driver's license, a bank, credit or debit card as a guarantee, and in the case of a Run A Van prepaid reservation, a means of payment accepted by Run A Van (see above).
Any additional driver must also present proof of identity (identity card or passport) and the original driver's license when leaving the vehicle.
All vehicles in the Run A Van fleet are covered against bodily injury and property damage caused to third parties by an "all-accident damage" insurance policy with a deductible.
The deductible for this insurance is €725 (seven hundred and twenty-five euros).
All vehicles in the Run A Van fleet are covered against fire and theft.
The corresponding deductible is €725 (seven hundred and twenty-five euros) for theft and €725 (seven hundred and twenty-five euros) for fire.
All vehicles in the Run A Van fleet are covered in terms of driver's insurance with no deductible.
All Run A Van vehicles are covered against glass breakage.
The deductible for this insurance is €150 (one hundred and fifty euros).
In the event of a dispute or litigation, Run A Van will call upon its mediation service, represented by the Société Médiation Professionnelle.
A security deposit of €2,500 (including VAT) must be paid to Run A Van on the day the vehicle is collected. Run A Van reserves the right to refuse to rent the Vehicle to the Hirer in the event of a refusal to pre-authorize the credit card or in the absence of a security deposit.
The security deposit is intended to cover the following costs :
- the all-accident insurance excess of €725 (seven hundred and twenty-five euros);
- Damage to the vehicle or to a third party under the conditions stipulated below;
- costs and expenses incurred in towing, immobilizing and restoring the vehicle, subject to the conditions stipulated below;
- flat-rate compensation (€50) for the cost of administrative processing borne by Run A Van (including email and/or telephone exchanges, the search for replacement parts, drawing up quotations, etc.) for damage of less than €725.
- flat-rate compensation (€100) for the cost of administrative processing borne by Run A Van (including e-mail and/or telephone exchanges, the search for replacement parts, the drawing up of quotations, etc.) for damage exceeding €725.
- the financial liability that the Renter may incur in the event of failure to comply with the CGL, and therefore not covered by the insurance contract. In other words, all costs and expenses up to the market value of the vehicle plus the costs and expenses associated with its immobilization (€50/day). In the event that the sums payable by you exceed the security deposit, the Hirer remains liable for the full amount until it has been paid in full.
The security deposit will be returned or destroyed within 3 working days (excluding Sundays and public holidays) after the vehicle has been returned to the Run A Van agency (from the day after the vehicle has been returned, as evidenced by the time of the SMS sent when the vehicle was returned by the Hirer).
In the event of damage to the Vehicle or in the event of a dispute with the Renter, Run A Van reserves the right to retain any security deposit made under the Rental Contract for an unlimited period of time.
The Renter accepts that Run A Van calculates and debits the final charges to his/her credit and/or debit card, if this is the form of deposit used, as set out in the Rental Contract. Run A Van will inform the Renter before debiting his credit and/or debit card for any charges determined or appearing at the end or after the end of his contract.
In the event of a deposit by cheque, Run A Van may be able to cash this cheque and offer to refund the difference with the amount due, either by cheque or by bank transfer.
THE RENTAL RATE
The basic rate consists of a fixed price proportional to the rental period, with no kilometer limit (except for minimum rentals (3 days and 2 nights) which offer a fixed kilometer rate of 270km) calculated according to current rates.
It includes :
- third-party bodily injury and equipment liability insurance with a deductible of €725 inc. tax in the event of an at-fault claim,
- fire/theft insurance with a deductible of €725,
- glass breakage insurance with a 150€ deductible,
- all-accident damage insurance with a deductible of 725€,
- telephone assistance in the event of breakdown (during normal use), accident or fire (breakdown service or towing of the Vehicle in the event of immobilization).
In the event of the Vehicle being immobilised due to circumstances beyond the driver's control, Run A Van may, subject to the availability of a vehicle, offer a replacement vehicle. In the event that a replacement vehicle is available, Run A Van will have the Hirer complete and sign an amendment to the rental contract naming the replacement vehicle.
The price does not include :
- options chosen by the renter
- any excess mileage (3-day rental)
- damage not covered by insurance (pop-up roofs and their equipment, mirrors, headlights, stickers, solar films, options, bodywork components, etc.)
- the cost of an expert's report in the event of a dispute
- fines for which the driver of the Vehicle may be liable,
- the cost of repairs not covered by the insurance policies taken out and which exceed the deductible in the event of an at-fault incident.
- rental of fitted sheets, pillows and pillowcases (6€/sheet, 2€/pillow and 2€/case).
The rental price may be increased by the supplements and optional services listed below.
Anything not expressly included in the rental price will be invoiced separately. The following list is not exhaustive:
- repair of damage to the Vehicle,
- costs and expenses associated with immobilizing and restoring the Vehicle,
- loss or theft of the Vehicle and/or keys.
- excess mileage (€0.45 incl. tax/additional km).
- vehicle interior cleaning (80€) and exterior cleaning (15€).
The rental charge is calculated on a flat-rate basis, with each day started being a day due. The vehicle is made available to the customer by appointment between 9:00 am and 12:00 pm on the first day of rental, and must be returned, blind, between 9:00 am and 6:00 pm on the last day of rental.
In the event of late payment, Run A Van will charge the Hirer a fixed indemnity (€40 incl. VAT) for collection costs, in addition to late payment penalties of 3 x the legal interest rate.
Loss/destruction of keys or keys locked in the van
In the event of loss or destruction of keys, or if the keys have been locked in the van, the renter must inform Run A Van by SMS.
During the agency's opening hours (9am-12pm), the hirer must go to the agency on his own to collect a spare key at no extra charge. They must then return the spare key to the agency the same day.
Between 12 noon and 6 p.m., the number of a professional locksmith will be provided in the vehicle as a reference contact. The locksmith's services are the responsibility of the Tenant.
- During night hours (6pm-9am), a breakdown assistance number will be available in the vehicle and will be the sole contact for this time slot. The Tenant must contact this breakdown mechanic, who will bring a replacement van to the Tenant's location.
The cost of the breakdown service will be borne by the Tenant, plus the cost of one day's rental of the replacement van. The Renter must then go to the agency as soon as it opens to collect the spare key and return the replacement van before 6 p.m., in accordance with the return procedure.
Interior and exterior cleaning of the Vehicle
If the exterior cleaning of the Vehicle is not carried out on return, or if a thorough interior cleaning of the Vehicle is required on return, Run A Van will invoice the Hirer the lump sum(s) of €80 for interior cleaning and €15 for exterior cleaning.
Run A Van offers the Hirer certain services in return for payment, including those listed on the www.runavan.re website.
Equipment for passenger vehicles
Run A Van can also provide the renter with optional equipment, subject to availability and payment of a lump sum per rental. The list of optional equipment can be consulted on the www.runavan.re website.
The Hirer is advised to indicate to Run A Van, when reserving the Vehicle, which equipment he/she would like to have available as part of the rental. However, equipment modifications may be made on the day of departure, subject to availability.
Fitted sheets and pillows are optional extras and are automatically included in the rental price. If you have your own fitted sheets, you can cancel this option on request.
Except for legitimate and unforeseeable reasons, only the driver(s) indicated on the Rental Contract is/are authorised to drive the Vehicle.
Only for rentals greater than or equal to 5 consecutive days, the Renter may add additional drivers, subject to the payment of a flat fee of 50 € TTC per additional driver, valid for the entire rental period.
The additional driver(s) must be indicated on the Rental Agreement at the time of departure of the Vehicle.
CONDITION OF THE VEHICLE
The Rental Contract indicates the number of kilometers covered by the Vehicle and the level of fuel supplied at the start of the rental period.
The Hirer and a member of Run A Van's staff must check the apparent condition of the Vehicle, inside and out. This departure inspection will be carried out by video and any defects observed will be mentioned verbally. The Hirer must make any additional observations necessary to establish an inventory of fixtures which will then be deemed exhaustive.
No later than 24 hours after departure, if the Renter notes any anomaly not indicated at the time of the Vehicle's departure, he/she must provide proof of the anomaly noted (e.g. dated photograph or video) and contact Run A Van staff as soon as possible. Failing this, Run A Van will not be able to take into account any claims concerning damage supposed to exist when the vehicle leaves, other than that mentioned in the departure inventory, and the Renter will be presumed responsible for this damage.
The Tenant must compare the number of kilometers and the fuel level indicated on the dashboard with those indicated on the Rental Contract. The Renter must have the Rental Contract rectified by Run A Van staff in the event of any discrepancy.
The Renter shall check that a copy of the Vehicle registration document, the green insurance card and the accident report are in the Vehicle.
Run A Van provides the Renter, free of charge, with a safety kit (triangle + vest(s) + fire extinguisher) and a first aid kit in each Vehicle. The Tenant must check that the high-visibility vest(s) is (are) placed in the passenger compartment, that a warning triangle is placed in the trunk or under the rear seat, and that the unused fire extinguisher is present in the Vehicle. If this is not the case, the Hirer must ask Run A Van staff to provide the missing items.
If one or more items of the first aid kit are used, the Renter must inform Run A Van upon return of the vehicle, unless the item(s) have been replaced identically.
DURING THE RENTAL PERIOD
Le Locataire a la garde juridique du Véhicule à compter de sa livraison ; il en est dès lors responsable jusqu’à la restitution des clés.
Run A Van se dégage de toute responsabilité en cas de défaut de présentation des documents obligatoires photocopiés qui sont remis au départ de la location.
Le locataire s’engage à prendre soin du Véhicule et à en faire un usage raisonnable, normal et prudent.
Sont notamment considérés comme des usages anormaux du Véhicule (liste non exhaustive) :
– l’utilisation du Véhicule non conforme à sa destination (erreur de carburant, erreur de cuve de remplissage (eau<=>carburant) même si c’est le fait d’un tiers qui aurait dû être averti des spécificités du véhicule, casse de l’embrayage suite à mauvaise utilisation, mauvaise appréciation du gabarit du Véhicule, circulation en dépit des alertes apparaissant sur le tableau de bord du Véhicule, modification apportée au Véhicule, déplacement du véhicule avec le toit levé, etc…),
– la circulation en dehors des voies carrossables,
– la traversée de radier submergé,
– l’utilisation du Véhicule pour fournir, à titre onéreux, un service de transport de personnes (ex : taxi) ou de marchandises (ex : déménagements ou livraisons payants),
– le transport de matières inflammables, explosives, corrosives ou comburantes,
– l’utilisation du Véhicule pour l’apprentissage de la conduite,
– l’utilisation du Véhicule dans le cadre d’épreuves, courses ou compétitions sportives automobiles (ou leurs essais) ou de reconnaissances d’itinéraires de rallye,
– la conduite du Véhicule sous l’influence de spiritueux, de narcotiques, de drogues ou stupéfiants non prescrits médicalement,
– la sous-location du Véhicule à un tiers,
– l’utilisation excessive de la batterie moteur et/ou auxiliaire en dépit des consignes de départ ou des indicateurs du véhicule,
– la dégradation volontaire du véhicule.
In the event of breakdowns, accidents or damage caused by one or more abnormal uses of the Vehicle, insurance is not applicable. In this case, you are responsible for all damage attributable to you (including damage to the Vehicle up to the market value of the Vehicle plus the costs of immobilisation).
Run A Van informs the Hirer that for reasons of hygiene, it is strictly forbidden to transport animals (of any species) in all Run A Van vehicles. Any offender will be liable to pay a specific cleaning fee of €80 (including tax) (which may be increased depending on the case).
Run A Van also informs the Hirer that all its Vehicles are non-smoking and that any offender will be subject to a fixed fee of €80 (inclusive of tax) for specific cleaning.
The Hirer undertakes to respect the safety conditions laid down by regulations, in particular the maximum capacity specific to each Vehicle in terms of the number of occupants and/or the weight of luggage or goods carried.
During the rental period and depending on the number of kilometers covered, the Hirer undertakes to carry out the usual checks on the Vehicle (water level, engine oil level beyond 1000 km, tire pressure, etc.), in accordance with reasonable usage. In this respect, the Hirer must comply with any warning signals displayed on the Vehicle's dashboard, and take any necessary precautionary measures (such as making an emergency stop).
When parked, the Hirer undertakes to lock the Vehicle, lock the anti-theft device if fitted, place your personal belongings in the storage compartments or the boot, and not to leave any item visible from outside the vehicle. It is not advisable to close curtains when parked, to avoid attracting attention.
Vehicles are equipped with high-visibility vest(s) (placed in the passenger compartment) and a warning triangle (placed in a storage compartment at the rear of the vehicle). This safety kit (triangle + vest(s)) is made available to you during the rental period. If you fail to return this kit (triangle + vest(s)) when you return the Vehicle, Run A Van will charge you a flat-rate penalty (€50 incl. VAT).
The non-return of the fire extinguisher will be charged €50 inc. VAT and the non-return of the first-aid kit will be charged €20 inc. VAT.
Under the Highway Code, the Hirer, as the hirer of the Vehicle, is civilly and financially liable for non-compliance with the Highway Code, and must pay any fines imposed in this respect within the required timeframe in connection with the hire.
In the event of an infringement not immediately recorded by a law enforcement officer, the Renter must inform Run A Van of the future postal receipt of this infringement occurring during the rental period. Run A Van will then process the ticket and invoice the Renter €20 (incl. VAT).
BREAKDOWNS, ACCIDENTS AND THEFT
In the event of a malfunction, breakdown of the Vehicle or accident, whether or not requiring immediate or emergency repairs: THE RENTER MUST NOT MAKE ANY REPAIRS (including tires) without first contacting Run A Van at the assistance numbers indicated on the rental contract.
In the event of an accident or damage to the Vehicle with or without an identified third party, the Renter must inform Run A Van within 24 hours of becoming aware of the accident or damage, and must submit to the Run A Van agency, within 5 working days of becoming aware of the accident or damage, a joint accident report duly completed and signed by the Renter and the third party concerned, if any.
In the event that the third party flees the scene, the Tenant must record the license plate number of the vehicle concerned and obtain the contact details of any witnesses. In the absence of this information, the Renter will be considered responsible and will have to pay the cost of restoring the vehicle and/or, if applicable, the insurance excess.
In the event of a dispute with a third party, the Renter must contact the Police or Gendarmerie so that they can ascertain the facts and help him/her to complete the report.
In the event of theft (vehicle theft or burglary), the renter must notify Run A Van and call the police immediately.
In the event of an accident or damage to the vehicle, with or without an identified third party, and whether or not the Renter is responsible, the Renter must complete and sign an accident report. Failing this, and except in the case of force majeure making it impossible to submit a report within this time limit, insurance policies will not apply, and Run A Van will invoice the Hirer for all damage attributable to him/her (in particular damage to the Vehicle up to its market value plus the costs of immobilizing and restoring it).
TYRE DAMAGE AND PUNCTURES
During the rental period, the vehicle is the responsibility of the Hirer. Any damage to the tires is therefore the responsibility of the Renter.
If, upon return of the vehicle, damage is observed and requires the replacement of a tire, Run A Van will invoice the Renter for the cost of replacement, less wear if the wear is less than 20% compared to a new tire.
If the wear is greater than 20%, Run A Van will be obliged to replace the pair of tires concerned and will invoice the cost of this repair to the Renter, less the wear noted by the service provider.
In the event of a puncture, the Hirer can use the vehicle's original equipment to replace the punctured tyre with the spare wheel. This intervention is not part of the Run A Van assistance. The repair of the punctured tyre is the responsibility of the Hirer, who must carry out the repair himself as soon as possible in a garage. Under no circumstances should the Hirer continue to drive without a spare wheel. In the event of a puncture that has caused too much damage to the tyre to allow it to be repaired (e.g. impact on the sidewall or explosion of the tyre), the Hirer must inform Run A Van immediately and go to the agency to obtain a new spare tyre. This replacement will be invoiced to the Hirer under the conditions explained in the previous paragraph.
DAMAGE TO THE VEHICLE OR TO A THIRD PARTY
In the event of an accident or damage to the rented Vehicle, with or without an identified third party, the Renter must inform Run A Van within 24 hours of becoming aware of it. If insurance is applicable, Run A Van will invoice the amount of the insurance deductible of €725 (inc. VAT) for damage covered by insurance, plus the costs of immobilizing and restoring the vehicle (solar film, adhesive advertising, paint, Run A Van staff time, accessories, etc.), plus a flat-rate compensation (€50 (inc. VAT)) for the cost of administrative processing borne by Run A Van, up to the amount of the security deposit stipulated on the contract.
N.B.: damage to the vehicle caused by the hirer while the vehicle is being presented is the responsibility of the hirer, even if the contract or initial inventory has not yet been drawn up.
The renter is responsible for his/her children before, during and after the rental period. Run A Van declines all responsibility in the event of damage or injury to minors during the period of presence at the agency.
Under no circumstances must the Renter abandon the rented vehicle after an accident or breakdown. The Renter must keep it under his/her responsibility until Run A Van's assistance can intervene.
In the event of theft of the Vehicle: the Renter must, within 24 hours of becoming aware of the theft, file a theft report with the appropriate authorities and return to the Run A Van agency the police report, the Vehicle's keys and any anti-theft system.
In the event that the keys are stolen with the Vehicle, the Renter must report this to the appropriate authorities and indicate this on the complaint filed.
Failing this, and except in the case of force majeure making it impossible to hand over the complaint report and the Vehicle's keys within this time limit, insurance cover will be inapplicable, and Run A Van will invoice the Hirer for all damage attributable to him/her (in particular damage to the Vehicle up to its market value plus the costs and expenses incurred in immobilizing and restoring it).
Damage caused by the lessee may concern the entire vehicle, inside and out. The cost of repair will be communicated to the hirer after a replacement or repair estimate has been drawn up.
COSTS RELATED TO THE IMMOBILISATION AND RESTORATION OF THE VEHICLE
In the event of an accident or misuse of the vehicle, its equipment or components, the damage will be estimated on the basis of a professional estimate and/or by Run A Van.
For major damage and/or in the event of disagreement with the Hirer, Run A Van or the Insurer may request the intervention of an automobile expert to draw up an expert report detailing the nature and cost of repairs. The cost of the appraisal will be borne entirely by the Tenant.
Expenses and costs relating to the immobilization and repair of the Vehicle may include :
- The cost of towing the Vehicle and possibly the cost of delivering a replacement vehicle,
- Costs established by professional mechanics and/or bodywork specialists,
- the cost of purchasing and delivering parts, equipment, accessories (whether or not separable), both inside and outside the Vehicle, solar film, adhesive advertising,
- Invoicing of the time spent by Run A Van for the repair and/or reconditioning or replacement of parts, equipment and accessories, whether separable or not, inside or outside the Vehicle, at the rate of €50 per hour per person, including VAT,
- the cost of travel to carry out estimates, work, repairs and/or reconditioning of the Vehicle and/or its equipment and accessories, whether separable or not (€0.45/km incl. VAT),
- the cost of immobilizing the Vehicle, beyond the rental period of the present contract, at the rate of €50 (incl. VAT) / day the Vehicle is immobilized, until it has been sufficiently repaired for the Vehicle to be rented again.
The expenses and costs covered by the insurance and included in the all-risk insurance deductible of €725 incl. VAT will be clearly established by the insurer. All other additional costs will either be covered and limited by the amount of the security deposit, up to the amount of their actual costs, or invoiced in addition if their amounts exceed the security deposit and the Tenant has not complied with these CGL.
In the event of breakdowns, accidents or damage caused by one or more abnormal uses of the Vehicle, insurance is not applicable. In this case, you are responsible for all damage attributable to you (including damage to the Vehicle up to the market value of the Vehicle plus the costs of immobilisation).
When the Vehicle is reserved, Run A Van informs the Renter that in the event of an event beyond its control occurring on the reserved Vehicle and rendering it completely unusable (accident, theft, unavailability of new parts, etc.), Run A Van will be obliged to offer the Renter another vehicle. Depending on Run A Van's availability, the vehicle may be of an identical, higher or lower category. In the sole event that the vehicle is of a lower category, Run A Van will apply the price of the vehicle actually rented, without further compensation.
Should several such events occur simultaneously on several of our vehicles, Run A Van's fleet not being expandable, we will be obliged to cancel the reservation and the Renter will be reimbursed the full amount of the deposit paid, without further compensation. Run A Van may, however, assist the Hirer in finding alternative solutions with local service providers.
In the event of breakdowns, accidents or damage caused by one or more abnormal uses of the Vehicle, or directly involving the responsibility of the Hirer, Run A Van reserves the right to offer the Hirer another vehicle or not.
In this case, and if the Renter chooses to hire a replacement vehicle, Run A Van will make him/her fill in and sign a new rental contract specific to the rental of the replacement vehicle. This new contract will be invoiced at the current rate and a new deposit will be paid.
STATE OF CLEANLINESS ON RETURN OF THE VEHICLE
The vehicle must be returned in the same condition in which it was received.
This implies that the Tenant must :
- vacuum the interior of the vehicle, including storage compartments
- brush the floor if muddy
- use household cleaning products to clean the refrigerator, dishes and cooking system.
- clean the exterior of the vehicle by passing it through a gas station washing roller.
PLACE AND METHOD OF RETURN
All vehicle returns must take place at Run A Van's reception site at 63 rue Général Lambert, St Leu, within the company premises, and under the conditions stipulated in the rental contract. The maximum return time is 6:00 pm.
In certain special cases, in particular due to flight schedules, and only with the agreement of Run A Van, the rented Vehicle may be returned after this time.
Vehicles will be returned blind, i.e. at the agency but without Run A Van staff present.
The vehicle must be dropped off at the agreed time on the premises of the agency, and the key deposited in the designated area, on any day of the week, Sundays and public holidays included.
A procedure for returning the vehicle is provided to the renter by email prior to rental and is available in the vehicle. Once the vehicle has been dropped off at the agency and the keys deposited in the designated place, the renter must inform Run A Van by SMS, which ends the renter's responsibility for the vehicle.
Without SMS, the vehicle remains the responsibility of the Renter, and any damage, fire or theft that may occur to the Vehicle between its abandonment and its recovery by Run A Van will be charged in full to the Renter.
In the event of blind return to a location other than Run A Van's premises, the Vehicle will be considered abandoned and any damage, fire or theft that may occur to the Vehicle between its abandonment and its recovery by Run A Van will be charged in full to the Tenant.
RENTAL EXTENSION OR EARLY RETURN
Any extension of the rental period requested by the Renter must be specifically requested by telephone or email, and confirmed in writing by sms or email from Run A Van. The rate applied per additional day corresponds to the daily rate based on the fixed price of 4 days' rental for the category of vehicle concerned.
Any early return of the rented vehicle does not entitle Run A Van to reimbursement of the unused days initially included in the contract.
In the event that the vehicle is immobilized independently of the Renter or a third party, and no replacement vehicle can be offered, Run A Van may offer the Renter a refund of unused rental days.
The Tenant must return the Vehicle, its keys and its papers to Run A Van at the date and time agreed in the Rental Contract, i.e. 6:00 p.m. maximum.
The Tenant must inform Run A Van as soon as possible of any event preventing him/her from returning the Vehicle on the agreed date and time, failing which the Tenant will be liable to prosecution for misappropriation.
If the Hirer wishes to extend the rental period, he/she must inform Run A Van as soon as possible. The Rental Contract must be amended accordingly before the end of the initial rental period.
In all cases, the Renter is liable for the cost of the rental and any expenses relating to damage to the Vehicle until the Vehicle is returned to Run A Van.
The vehicle is deemed to have been returned when the Hirer deposits the Vehicle keys at the location indicated by SMS. As long as no SMS has been sent, the Tenant retains responsibility for the Vehicle and is liable for the amount of the rental and any damage attributable to him/her (in particular damage to the Vehicle) until the keys have been returned.
Run A Van cannot under any circumstances be held responsible for goods left in the Vehicle by the Renter at the end of the Rental Contract.
Run A Van provides the Renter with a fully fuelled Vehicle. The Vehicle must therefore be returned with a full tank of fuel.
In the event that the Vehicle is returned without a full tank of fuel, Run A Van will invoice the Hirer a fixed fee of €150.
CONTROL OF THE CONDITION OF THE VEHICLE
Run A Van staff will carry out an inventory of the Vehicle on the day after the return date (within 72 hours).
As rental returns are made blind, the Renter entrusts the inspection of the Vehicle to Run A Van's staff and accepts de facto any findings. Run A Van invites the Hirer to carry out an inventory of fixtures on leaving by photographing the Vehicle once it has been parked in the agency's premises.
If the Hirer wishes to check the apparent condition of the Vehicle with a member of the Hirer's staff on return from the rental and compare it to the condition stated in the Rental Agreement, the Hirer must return the Vehicle within the opening hours of the agency, i.e. between 9.00am and 12.00pm from Monday to Friday. For returns on Sundays and public holidays, no contradictory inventory of fixtures is possible.
If the apparent condition of the Vehicle on return differs from that on departure, as evidenced by the video of the inventory of fixtures on departure, Run A Van will invoice the Hirer for the damage noted, plus the costs and expenses associated with its immobilisation and repair.
If the Hirer chooses not to carry out this contradictory inspection with Run A Van on the return of the Vehicle, he/she entrusts Run A Van with the task of carrying it out alone and accepts the findings thus made and the invoicing of the corresponding damage, plus the costs and expenses related to the immobilisation and repair of the Vehicle, if applicable.
In all cases, in the event of damage to the Vehicle, Run A Van will invoice the Hirer a fixed fee (€50 including VAT) for the cost of administrative processing borne by Run A Van.
We, Run A Van, may:
- Use the customer's personal data to manage the rental, our commercial relationship and our loyalty program, to communicate with you or to assist you with your rental. We use customer personal data for these purposes because of contractual necessity or our legitimate interests in ensuring the delivery of the requested services while respecting the personal data protection rights of you and any additional drivers.
- Retain customer personal data relating to an incident in your or an additional driver's dealings with us if we consider that following that incident, you or the additional driver may present a risk to future rentals. For example, data on non-payment, theft or damage to the vehicle, inappropriate behavior with staff or any driving under the influence of alcohol or drugs. Such data could prohibit the bearer of the name to which it is associated from renting another vehicle at a later date.
- Use customer personal data to conduct telephone or e-mail satisfaction surveys. We use customer personal data for these purposes on the basis of our legitimate interests in ensuring customer satisfaction with the services we offer, while respecting the personal data protection rights of you and any additional drivers.
- to send you marketing communications (by e-mail or social networks) about similar products, promotions or competitions that we think may be of interest to you, in accordance with the personal data protection rights of you and any additional drivers.
- to compile statistics and analyses on the use of our products and services by you or any additional drivers, including anonymized statistics that will enable us to offer better customer services in the future.
63 rue Général Lambert
97436 Saint Leu
SIREN 799379854 - APE 7711A
CGL appended to the rental contract